Print cartridge is faulty or not installed properly
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
To resolve the problem
1.
Raise the printer cover.
2.
Do one of the following:
–
If an error message is displayed on screen, remove the print cartridge that is
named in the error message. Go to step 3.
–
If an error message is not displayed, remove and reinstall each print cartridge.
For more information, see
Installation instructions
.
If this does not resolve the error, continue to step 3.
3.
Manually clean
the print cartridge.
4.
Reinsert the print cartridge in the printer and close the printer cover.
If this does not resolve the error, the print cartridge is faulty and must be replaced.
Note
You can print with one print cartridge in ink-backup mode if you do not
have a replacement print cartridge available. For more information, see
Ink-
backup mode
.
5.
If the error is still not resolved, visit HP Technical Support at
www.hp.com/support
.