Paper jam
To clear a paper jam
1.
Press the
Resume
button.
If the paper jam does not clear, then go to the next step.
2.
Turn off the printer.
3.
Remove the rear access door. Press the handle to the right, and then pull out the
door.
4.
Remove any paper that is inside the printer by pulling it out from the back of the
printer.
If you are printing labels, verify that a label did not become detached from the label
sheet while passing through the printer.
HP Photosmart Software Help
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5.
Replace the rear access door securely.
6.
If the paper jam cannot be removed from the back of the printer, raise the printer
cover, remove the paper jam from the front of the printer, and then lower the cover.
Caution
Remove the paper jam carefully as it is possible to damage the
printer when removing paper from the front.
7.
Turn on the printer, and then press the
Resume
button.
8.
Reprint the document.
Note
If paper jams occur frequently, try using a heavier paper. See
Printer
specifications
for paper weight specifications.