Placing a call
Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide
the following information:
●
Device model number (located on the label on the front of the device)
●
Device serial number (located on the back or bottom of the device)
●
Messages that appear when the situation occurs
●
Answers to these questions:
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Has this situation happened before?
–
Can you re-create it?
–
Did you add any new hardware or software to your computer at about the time that this
situation began?
–
Did anything else occur prior to this situation (such as a thunderstorm, device was moved,
etc.)?
HP Photosmart Software Help
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